To provide a simple, hassle-free experience with the highest quality customer service is our primary goal and the foundation of our company. We strive to be a straightforward company that gives our customers peace of mind when ordering from us.
Our motto "Love It or Return It" is purely based on our commitment to satisfy of every one of our customers.
All VIPmotoZ products are covered for 60 days from the date of purchase with a limited warranty against manufacturer’s defects. The warranty is only valid to the original purchaser with a proof of purchase that clearly states the purchase date. Please see below for more details regarding the warranty.
60-Day Love It or Return It
Within 60 days from the date of delivery, you are protected from any product damages that might have occured during shipping or any other manufacturer defects. We will be more than happy to offer a full refund, exchange, or store credit. Please see our Return Policy
for more details.
Lifetime Replacement Parts Program
As a VipmotoZ customer, you are automatically enrolled in our Lifetime Replacement Parts Program:
This unique program provides free replacement parts for the product you purchased, if available.
Your membership in this program lasts as long as you own the original product purchased from VipmotoZ.
Parts include, but are not limited to: bulbs, sockets, harnesses, resistors, inverters, wirings, and switches.
VipmotoZ will not be responsible for the shipping costs of the replacement parts.
To request for replacement parts, please contact our customer support.
Warranty Does Not Cover:
Normal wear and tear from daily uses
Damaged product caused by misuse, improper installation or modifications
Damaged product caused by abuse or accidents